English introduction

SMASH is a certified organisation according to ISO 9001:2000.

Treatment Outside Office Hours

For treatment by a general practitioner (GP) between 17.00 - 8.00 h., and on weekends and holidays, contact SMASH (Stichting Mobiele Artsen Service Haaglanden), or "The Mobile Doctors Service Foundation of The Hague", a cooperative effort of GP's in The Hague, Leidschendam, Rijswijk, Voorburg, Voorschoten and Wassenaar.

070 346 96 69

During regular office hours SMASH is closed and your regular GP's office will be open.

By whom will you be treated?
When you phone you'll be connected to a specially-trained doctor's assistant working under strict procedural guidelines. Explain your problem to the assistant and, in many cases, she or he will be able to give you the advice you need, cross-checked with the on-duty doctor. If this does not solve your problem they will consult with one of the on-duty doctors and establish the best course of action: a telephone consultation, a prescription or a home visit, for example.

You'll be asked for the patient's name, address, telephone number and date of birth.

If the patient's life is in danger an ambulance will be contacted directly and you will receive necessary instruction.

In less serious situations you'll be asked:

• Your question and/or complaint
• The name of the regular attending GP
• What medicines the patient is taking
• Whether or not the patient has a fever and, if so, how high
• Patient's insurance information (insurer and policy number)
• Patients who are not associated with a GP or do not have insurance can also make use of SMASH, though a fee will be charged.

For further information see: www.denhaag.com